Terms & Conditions (UNDER CONSTRUCTION, CONTACT CUSTOMER SERVICE FOR TERMS AND CONDITIONS)
Terms and Conditions
For the most up-to-date revision, please contact our Customer Service Department
Stott Technology Solutions, an RRCM company
Terms and Conditions
Apr 21st, 2025 revision
APPROVED BY JACK F. STOTT ON APR 21ST, 2025 AT 1:59:36 PM ET
Stott Technology Solutions
355 S Main St 2nd and 9th Floors
Greenville, SC 29601
COMPUTER PURCHASES
Shipping:
All orders are processed and packed at our Stott Computer Systems warehouse and by our valued Stott Computer Systems certified team members. We take great pride and care with your orders and want nothing more than for you to get your orders safely and on time and for you to be using your products. We ship worldwide and most of all paid shipping orders ship out within 2 business day.
Shipping Times:
Free Shipping* - Estimated 2 to 5 shipping days. Available to orders $100 and over going to the contiguous United States only. Available to orders $200 USD and over going to Alaska, Hawaii, US territories and Canada. Orders typically process in 1-3 business days.
USPS Priority Mail - Estimated 1 to 3 shipping days. Monday through Saturday delivery. Orders process in 1 business day.
FedEx Ground - Estimated 1 to 5 shipping days. Monday through Saturday delivery. FedEx cannot deliver to PO Boxes. Orders process in 1 business day.
USPS Express Mail - Guaranteed 1 to 2 shipping days. Monday through Sunday delivery in most areas. Signature required. Orders process in 1 business day.
USPS First Class - Estimated 2 and 7 shipping days. Monday through Saturday delivery.
FedEx Overnight and 2 Day - These express options are available for Monday through Friday delivery. No weekend delivery. Order by 1pm ET to have your package process and ship the very same day. FedEx cannot deliver to PO Boxes. Please call +1 (573) 545-5741 to arrange Saturday delivery. Orders process in 1 business day.
International Budget Shipping - Estimated 6 to 31 Days, no tracking.
*Free Shipping, USPS, and FedEx Ground dates and times are estimates and recommendations for domestic shipping supplied by USPS and FedEx during normal business days.
Time in transit is estimated and not a guarantee unless otherwise noted. All times in transit are subject to optimal conditions and do not take into account bad weather, pandemic, natural disaster etc.
International shipping varies by country and any customs fees or duties due are the responsibility of the purchaser. Stott Computer Systems is not responsible for any carrier delays.
Tracking Your Order:
Tracking number will be included with order if available.
Shipping Policies
If you're not sure what service you would need to get the package in time, please call us at +1 (573) 545-5741. For orders under $10, shipping costs are free. Shipping costs are calculated based upon the carrier selected, travel distance, and package weight. Any orders over $200 or shipping to apartments may require a signature upon delivery. Please note, Puerto Rico and Guam are US territories and the United States should be selected as the country when getting shipping rates.
We understand you want the best quality product and you want it to arrive fast. All orders are shipped out in the order that they are received, with the exception of FedEx Express and USPS Priority shipments. These are put at the top of the list to be shipped out first. Most paid shipping orders are processed the next business day and everything is packaged and handled with care. Times in transit refer to business days. Please allow extra time during all major holidays that the Post Office and FedEx will be closed. Please double check your address for accuracy. Any package returned to Stott Computer Systems for an insufficient address such as missing apt #, or Unable To Forward tag, will be charged additional shipping fees when the item reships. All orders subject to stock availability. All prices listed in US dollars.
All orders ship from Greer, South Carolina, Monday through Friday.
Returns
Contact us through email, phone, or live chat with details about why you're looking to return an item. (Ex. Don't want it anymore, damaged in transit, etc)
Print the return form (provided once customer emails Customer Service) and fill in requested information. (**If you do not have a printer, hand write the answers to the questions on a piece of paper and put that in the box**)
Put the return form in the box with your return.
Ship it off to the provided address! (**Remember to keep your tracking number until we receive the package**)
Once we receive the return, we will be able to process your refund, store credit, or exchange.
Please note: Returns sent without any information requested will take longer to process. If we are unable to locate the order/account, we will be unable to process the return.
Warranty & Return Policy
All products, new or used, purchased through Stott Computer Systems, are covered by our 30 day free limited warranty. If you receive any item that you are not satisfied with, you may return it for an easy exchange or store credit within 7 days (At this time, all computers made by Stott Computer Systems are unable to be returned). Just email us or give us a call and we will help you resolve any issue. New unopened product may be returned for a refund of the purchase price, not including shipping, within 3 days. Pre-owned and opened new products may NOT be returned for a refund.
All sales are final and no refund will be issued unless Customer Service provides return form.
If product is not picked up in 3 DAYS, Stott Computer Systems will take full ownership of the product. This is strictly enforced and will take legal action if need be.
If the product is broken during cleaning or in transport to your home/business etc, Stott Computer Systems is not responsible for damages.
All payments MUST be paid before product will be built/repaired
Once a donation/recycling is made it is under ownership of Stott Computer Systems
Not all parts inside the computer are covered by warranty, including limited.
All repairs are NOT covered by warranty.
Limited warranty covers the following: Cleaning, inspections and minimal repairs.
When a unit is taken by Stott Computer Systems and is damaged by one of our technicians, Stott Computer Systems has the right to only pay 20% of the repairs needed, unless specified otherwise in an agreement with the customer. The other 80% the customer is responsible for.
By signing your receipt, you agree to these terms listed above.
Managed Services, Internet, Website/Server Management
---
Terms of Service for Managed Services
1. Introduction
These Terms of Service ("Terms") govern the provision of managed services ("Services") by Stott Technology Solutions, a Managed Service Provider ("MSP"), to its clients ("Client"). By engaging our Services, Client agrees to be bound by these Terms.
2. Scope of Services
2.1 Description: Stott Technology Solutions will provide managed IT services as agreed upon by the submitting of payment for invoice for non-SA/subscription customers or signing of SLA by both parties (depending on service type).
2.2 Service Level Agreement (SLA): Stott Technology Solutions will adhere to the SLA defined in the Service Agreement, detailing service availability, response times, and other relevant metrics.
3. Client Responsibilities
3.1 Cooperation: Client agrees to cooperate with Stott Technology Solutions and provide necessary access, information, and resources as reasonably required to deliver the Services.
3.2 Compliance: Client will comply with all applicable laws and regulations in connection with the use of the Services.
4. Fees and Payment
4.1 Fees: Client agrees to pay the fees as specified in the Service Agreement as well as Fees stated in Payment Terms section. Applies to non-SA/subscription customers as well.
4.2 Payment Terms: Payment terms, including invoicing details, due dates, and methods of payment, will be outlined in the Service Agreement. Applies to non-SA/subscription customers as well.
4.3 Payment Terms cont.: For more information on Payments and Fees, please contact Customer Service or review the last section of the Terms and Conditions.
5. Term and Termination
5.1 Term: The term of the agreement will be specified in the Service Agreement. Applies to non-SA/subscription customers as well.
5.2 Termination (non-website/internet service): Stott Technology Solutions reserves the right to terminate any and/or all services with written notice to the customer. The customer must give a written notice of termination of services within 60 days of their termination date. If a customer does not give written notice within that time frame, they are subject to an undisclosed amount of fees that are dealt with on a case-by-case basis. The customer can be charged for any delisting service regardless of business status, which includes bankruptcy. If a customer has declared bankruptcy, the customer will have to provide proof of bankruptcy. Once proof is validated, 50% of the termination charges will be voided. Termination charges start at $500 MINIMUM.
5.3 Termination for Website: Stott Technology Solutions reserves the right to terminate any and/or all services with written notice to the customer. The customer must give a written notice of termination of services within 60 days of their termination date. If a customer does not give written notice within that time frame, they are subject to an undisclosed amount of fees that are dealt with on a case-by-case basis. The customer can be charged for any delisting service regardless of business status, which includes bankruptcy. Delisting fees for websites range from $500 to $1500. If a customer has declared bankruptcy, the customer will have to provide proof of bankruptcy. Once proof is validated, 50% of the termination charges will be voided. Termination charges start at $500 MINIMUM. Customers will be required to pay for 6 months of service and a 35-50% additional total cost charge if terminating early.
5.4 Termination for Internet Service: Customers that cancel internet services outside of the StottLink service are required to pay the remaining balance due on their account (STS Master Acct) and pay an additional 35-50% fee dependent on notice given. This only applies to customers who wish to cancel outside of the renewal/cancellation window. Cancellation fees from the supplier vary and will be charged to the customer.
6. Limitation of Liability
6.1 Exclusions: To the fullest extent permitted by law, Stott Technology Solutions' liability for any damages arising out of or related to the Services shall be limited to the fees paid by Client to Stott Technology Solutions under the Service Agreement.
7. Confidentiality
7.1 Confidential Information: Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the provision of the Services.
8. Governing Law
8.1 Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of South Carolina.
9. Miscellaneous
9.1 Entire Agreement: These Terms, together with the Service Agreement, constitute the entire agreement between the parties regarding the Services and supersede any prior agreements or understandings.
9.2 Amendment: These Terms may only be amended by mutual written agreement of both parties.
---
Definitions
Throughout these Terms, the following definitions apply:
- "Service Agreement" refers to the agreement specifying the details of the Services provided by Stott Technology Solutions to the Client.
- "SLA" refers to the Service Level Agreement detailing the service standards agreed upon by the parties.
- "Confidential Information" means any information disclosed by one party to the other that is marked as confidential or would reasonably be considered confidential based on its nature.
By signing the Service Agreement, Client acknowledges having read and understood these Terms of Service and agrees to be bound by them.
For any questions regarding these Terms, please contact Stott Technology Solutions Customer Service.
---
STGI/Stott Computer Systems Payment Terms
FINANCE DEPARTMENT EFFECTIVE FEBRUARY 01ST, 2024 APPROVED BY BOARD OF DIRECTORS
Stott Computer Systems Payment Terms and Policies 2024 (post-2023 price adjustment)
Stott Technology Group, Inc./Stott Computer Systems, LLC.
Corporate and Finance Department 355 S Main St 2nd Floor, Greenville, SC 29601
101 Marietta St 31st Floor, Atlanta, GA 30303
233 S Wacker Dr 44th Floor, Chicago, IL 60606
357 E Middlefield Rd, Mountain View, CA 94043
STGI/Stott Computer Systems Payment Terms FINANCE DEPARTMENT EFFECTIVE FEBRUARY 01ST, 2024 APPROVED BY BOARD OF DIRECTORS
All customers sent invoices must pay them by their respective due date to avoid additional charges and service disruptions. Per our policy, all overdue invoices have an overdue invoice charge of between 35%-50%. If an invoice is not paid within 24 hours of being overdue, an additional charge will accrue on the invoice, and it will be sent to collections for immediate payment. Once sent to collections, all services will be terminated resulting in your service having an outage. An interest rate of 30% plus service removal fees will also apply to your invoice as a result of service termination due to lack of payment. If a customer defaults on their internal credit or has a declined credit card, a fee of 20-50% of the invoice price will apply to the account. If a customer is on a Cash Advance order, they will pay a 1.250 to 2.000 discount multiplier due to lack of credible trade references and/or credit check information.
If a customer gets sent to Collections, they will have to pay via check or with credit card to the following:
REEDY RIVER CAPITAL MANAGEMENT ATTN: CREDIT DEPT 209 W TRADE ST SIMPSONVILLE, SC 29681 (customers from North Carolina, South Carolina, Illinois and Georgia)
RESUGENT CAPITAL SERVICES ATTN: STS CREDIT DEPT PO BOX 10466 GREENVILLE, SC 29603 (customers outside of North Carolina, South Carolina, Illinois and Georgia)
STS/Stott Computer Systems is not responsible for any lost checks or missed money orders.
Any disputes to charges can be sent to the following remittance address:
REEDY RIVER CAPITAL MANAGEMENT ATTN: CREDIT DEPT 209 W TRADE ST SIMPSONVILLE, SC 29681 Please contact your Field Sales Technologist if you have any questions or concerns. These terms are subject to change without notice and are agreed upon once an invoice is sent.